Frequently Asked Questions (FAQ)
Welcome to the Beppitippi FAQ page. Here you’ll find answers to the most common questions about shopping, orders, shipping, returns, payments, sizing, and more.
Premium Quality
Finest fabrics & trends
Fast Delivery
Across India
Easy Returns
Hassle-free returns
Secure Payments
100% secure checkout
24/7 Support
We're here to help
Orders
How do I place an order?
Browse our collections, select your preferred size and color, add the item to your cart, and proceed to checkout. Follow the payment steps to complete your order.
Can I modify or cancel my order?
Orders can be modified or cancelled only before they are packed for dispatch. Please contact our customer support as soon as possible after placing your order.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order from your account dashboard.
I received the wrong or damaged product. What should I do?
Please contact our customer support within 24 hours of delivery with your order number and clear photos of the product. We’ll assist you with a replacement or return.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping on eligible orders. The minimum order value may vary during promotional campaigns.
How long does delivery take?
- Metro Cities: 2–5 business days
- Other Cities: 4–7 business days
- Remote Areas: 5–10 business days
Delivery timelines may vary during holidays or special sales.
Do you ship internationally?
Currently, we primarily ship within India. International shipping availability may be introduced in the future.
Can I change my delivery address?
Yes, if your order has not been shipped. Contact our support team immediately to request an address change.
Returns & Exchanges
What is your return policy?
Eligible products can be returned within the return window mentioned on our Returns Policy page. Items must be unused, unwashed, with original tags and packaging intact.
How do I request a return?
Visit your account, open the relevant order, and submit a return request. If you checked out as a guest, contact customer support for assistance.
Can I exchange my product?
Yes, exchanges are available for eligible products, subject to stock availability.
When will I receive my refund?
Approved refunds are typically processed within 5–7 business days after the returned product passes quality inspection. Bank processing times may vary.
Payments
Which payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Popular Wallets
- Cash on Delivery (where available)
Is online payment secure?
Yes. All online transactions are processed through secure, encrypted payment gateways.
Can I pay using Cash on Delivery (COD)?
COD is available for selected locations and may be subject to order value limits.
Products
How do I choose the right size?
Each product page includes a detailed Size Guide with measurements to help you select the best fit.
Will the product color match the website images?
We make every effort to display colors accurately. However, slight variations may occur due to screen settings and lighting.
How should I care for my garments?
Please follow the care instructions provided on the product label and product page to maintain fabric quality and longevity.
Will sold-out products be restocked?
Some popular styles may be restocked. Use the “Notify Me” option, if available, to receive updates.
Account
Do I need an account to place an order?
No. Guest checkout is available. However, creating an account allows you to track orders, save addresses, and manage your wishlist.
I forgot my password. How do I reset it?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email address.
How do I update my account details?
Log in to your account and navigate to “My Account” to edit your personal information, addresses, and password.
Discounts & Offers
How do I use a coupon code?
Enter your coupon code during checkout in the “Apply Coupon” field. Eligible discounts will be applied automatically.
Can I combine multiple offers?
Generally, only one promotional offer or coupon can be used per order unless otherwise specified.
Why isn't my coupon working?
Coupons may have minimum order requirements, expiry dates, category restrictions, or may not be valid with other promotions.
Contact & Support
How can I contact Beppitippi?
You can reach our customer support through the Contact Us page, email, or WhatsApp during business hours.
What are your customer support hours?
Monday to Saturday: 9:00 AM to 9:00 PM
Sunday: Closed
How quickly will I receive a response?
We aim to respond to all customer enquiries within 24 business hours.
Still Need Help?
If you couldn’t find the answer you’re looking for, please visit our Contact Us page or get in touch with our customer support team. We’ll be happy to assist you.